Shipping and Replacements Policy

At C2Seen, we prioritize delivering your orders promptly and reliably. Kindly review our Shipping and Replacement Policy below for a smooth shopping experience:

Shipping: We currently offer shipping to addresses within the United States and Canada. Orders are typically processed and shipped within 1-3 business days. Shipping durations may fluctuate based on your location and the chosen shipping method during checkout. Our shipping options include standard, expedited, and overnight shipping, with costs calculated based on order weight and destination at checkout.

Order Tracking: Upon shipment, you will receive a confirmation email containing a tracking number. You can conveniently track your order online through the carrier's website using the provided tracking number. Please note that while we ensure proper packaging, we cannot be held responsible for lost items during transit.

Damaged Items: Despite our meticulous packaging efforts, if your order arrives damaged, please notify us immediately. We will assist you in initiating a claim with the carrier and arrange for a replacement to be sent promptly.

Replacement Policy: If you receive a defective or incorrect item, please reach out to us within 24 hours of receiving your shipment, attaching a photo of the issue. We will promptly arrange for a replacement at no additional cost to you. Custom orders are non-returnable and non-refundable due to their personalized nature.

Change of Address: Should you require a change to your shipping address post-order placement, please contact us immediately. While we will endeavor to accommodate your request, we cannot guarantee address updates post-shipment.

Your satisfaction is paramount to us, and we are committed to ensuring your order arrives safely and in a timely manner. Should you have any queries or concerns regarding our shipping and replacement policy, please feel free to reach out to us.

For further assistance or inquiries regarding our Shipping and Replacement Policy, kindly contact us at C2Seen@gmail.com . We're here to help!